Features

• Custom IVR with advanced settings

  Customizable greetings with text to voice feature; select a voice or upload your own recording. Easily switch from as many preset greetings as you create: business hours, after hours, in a meeting, etc. Multiple real voice choices available.

• Call Center: Comprehensive PBX Platform

  Countless of call forwarding, transferring, group options, and so much more. Advanced forwarding settings: to an extension or to another phone number; always or only when busy or no answer. Blind or attended transfers, or transferring directly to voicemail. Easily switch between multiple active calls.

• Queue Management

  Includes option of skill based routing: select priority one representatives who always receive calls and priority two reps who receive calls only when others are unavailable. Operator unanswered calls may be set to then ring to other preselected extensions.

• Call Return

  Option for callers on hold to leave a message or request a call back without losing place in line.

• Call Park:

  Park calls and receive a ring back after a set amount of time if the call stays unanswered.

• Voicemail Settings

  Preset message, text to voice custom message, or custom recording. Easily switch between multiple recorded voicemail greetings Option to receive an email notification of a missed call and a voicemail attachment with recording plus the transcribed message. Simple voicemail forwarding. Message waiting indicator.

• Barge feature

  It is an excellent admin or training tool – listen to calls and choose to guide or comment your employee without the caller hearing you.

• Music on Hold

  Upload your own music and hold messages, or select them from our music library.

• Ringer Preferences

  Select distinct ringers for specific incoming calls.

• Notifications

  Screen pops for incoming calls. Notification when voicemail is full.

• Reporting

  Detailed call logs and call recordings. Cradle to grave reporting tracks the call history from the first ring till the end of the call. Analyze call quality, employee efficiency, abandoned calls, average hold time, statistics, and comparisons with advanced reporting features. Schedule automatic reports or create them any time.

Other features: